Keystone Industries Pro-Form Electric Knife (9144730)

1. All returns must be authorized by a Linen Plus designated employee.
2. Each request must include a Returned Goods Authorization (RGA) form to be included in return shipment.
3. The RGA form must be completed by a Linen Plus customer service representative, who will advise method of transportation and shipping instructions.
4. Goods shipped in error by Linen Plus are to be returned collect – NO restocking charge will be applied.
5. Goods returned in error by customer are subject to restocking charges or shipping charges to be determined at time of authorization.
6. Returns are NOT authorized for the following:

• Any item not purchased from Linen Plus
• Any item purchased on a “special order basis” (unless vendor will accept the item)
• Expired or short dated products (less than six (6) months dating)
• Any product for which special storage is required (i.e. refrigeration)
• Partial units of sale or unsalable merchandise
• Items past 30 days of receipt of goods
• Products not in resalable condition or not in original packaging

Procedures for handling defective goods:

• Contact Linen Plus with information including device identifier, date purchased, lot/serial number.

• Linen Pluswill forward Complaint Handling Form to ensure all information is captured for next steps.

• Quarantine all products at your site until Linen Plusinstructs next steps.

• Since Linen Plusis a distributor of products, we will need to notify the manufacturer with all information. In most cases the manufacturer will determine the next course of action.

• To ensure needs are met in the meantime, Linen Plus will search for alternative lots of products to send to customer until disposition of defective product is determined. Substitutes may need to be purchased.

• In all cases replacement product will need to enter client as an order with costs. Credits will be issued as appropriate based on the manufacture’s direction on defective product.

• If defective goods move to recall – Recall procedure will follow to determine what goods are still required to be returned.

Warranty

There are no warranties, which extend beyond the description and directions set for the product on the labeling of the products purchased from Linen Plus. Unless products are used according to directions on the label or manufactures instruction inserts, all warranties expressed or implied, including warranty or merchant ability or fitness, are specifically excluded.