- Mission & Values
- Corporate Policies
Linen Plus is Canada's premier national distributor of commercial linens, facility supplies, healthcare and industry apparel and a wide variety of related products. Linen Plus works directly with manufacturers, industry-leading suppliers and international supply chains. Our mandate is to offer our customers the largest selection of high quality linen and related products in Canada, while ensuring they receive the best value with every dollar spent. With our focus on providing the highest level of customer service in the industry and our best in class full-service eCommerce site Linen Plus has become one of the fastest growing businesses in Canada.
Your Satisfaction Guaranteed
At Linen Plus, we believe that the customer is always right. If there’s something you’re not satisfied with or you have questions or concerns, send us a message through our contact page so we can help you out.
Our ValuesAt Our Value, our commitment to delivering exceptional value, coupled with our core values of integrity, customer focus, innovation, excellence, and collaboration, drives our every action. We are dedicated to making a positive difference in the lives of our customers, employees, and communities. With a relentless pursuit of excellence and a forward-thinking mindset, we are poised to lead the way in our industry and shape a brighter future.
IntegrityWe believe that by upholding the highest standards of integrity, we build trust, foster strong relationships, and create a culture of transparency, honesty, and accountability. We are dedicated to conducting our business with integrity in every decision we make, every action we take, and every relationship we nurture.
AccountabilityWe strive to be accountable for our performance, transparent in our communication, proactive in problem-solving, and results-oriented in our approach. By embracing accountability at every level, we create a culture of trust, excellence, and continuous improvement, ensuring that we consistently deliver exceptional value to our clients and stakeholders.
InnovationWe foster an environment where creativity is encouraged, risks are embraced, and continuous improvement is the norm. Through customer-centricity, collaboration, and a commitment to sustainability, we strive to shape industries, solve complex problems, and deliver innovative solutions that create lasting value. With a passion for innovation, we are poised to lead the way in our industry and make a positive impact on the world.
TeamworkAt Our Value, teamwork is not just a concept; it is a way of life. We believe in the power of collaboration, respect, and open communication to drive our collective success. By harnessing the diverse talents and perspectives of our team members, we create an environment where innovative ideas flourish, challenges are overcome, and exceptional results are achieved. Through effective teamwork, we are united in our pursuit of excellence and committed to delivering value to our clients and stakeholders.
RespectWe embrace diversity, foster open communication, and cultivate empathy to create an inclusive environment where every individual is respected and valued. By upholding respect within our organization and in our interactions with clients and stakeholders, we lay the foundation for strong, collaborative partnerships and sustainable success.
VisionIn pursuit of our vision, we are committed to upholding our core values of integrity, customer focus, innovation, excellence, and collaboration. By staying true to these values, we aim to inspire and empower individuals and organizations to reach new heights, create positive change, and shape a brighter future for generations to come.
It all started with one man, one phone, and one computer.
Having been born and raised in a country that is one of the largest manufacturers of textiles in the world, this man who is now a co-founder of Linen Plus realized that there was a problem with the way the Canadian linen industry works.
“Why is it so complicated?”
He noticed that there are too many hands in the pot when it comes to bed and bath products and Canadian hotel supply. First there’s the manufacturer, then there’s the buying house, then there’s the distributor, and then, finally, we arrive at the end user.
Middlemen mean higher prices for the end buyer.
He also noticed another problem with the Canadian guest supply industry:
All the linen suppliers in Canada seem to only care about the biggest buyers…
Which happens to only be the top 5% of hospitality businesses in Canada.
What about the other 95%?
No one seemed to care about the small and medium sized businesses – the salons and spas, the bed and breakfasts, the motels and small hotel chains, the fitness clubs, the yoga studios, the healthcare institutions, and even restaurants. The industry was lacking the infrastructure needed to serve these businesses adequately…
Our mission at Linen Plus is to fill that gap, providing the convenience of online ordering, customization for repeat orders, fast and free* shipping, with high quality products manufactured in facilities we know personally – cutting out the middlemen and passing the savings on to you.
At Our Value, we prioritize the security of our organization, employees, clients, and stakeholders. We understand that in today's interconnected world, safeguarding sensitive information, mitigating risks, and ensuring the confidentiality, integrity, and availability of data are paramount. To achieve these goals, we have implemented robust corporate policies that govern our security practices and protect the interests of all those we serve.
Data Protection and Privacy: We are committed to protecting the personal and sensitive information entrusted to us. Our policies adhere to applicable data protection laws and regulations, ensuring that data is collected, stored, and processed securely and in compliance with privacy requirements. We implement stringent access controls, encryption measures, and regular data audits to safeguard confidentiality and privacy.
Information Security: Information security is integral to our corporate policies. We maintain a comprehensive framework that encompasses the identification, assessment, and mitigation of potential risks. Our policies outline guidelines for secure network and infrastructure configurations, regular security assessments, incident response procedures, and employee awareness and training programs. We continuously monitor and update our security measures to stay ahead of emerging threats.
Access Control: We implement strict access control policies to ensure that information is accessible only to authorized individuals. Our policies outline clear guidelines for granting access privileges based on job roles, least privilege principles, and the principle of need-to-know. We regularly review access rights and promptly revoke access for employees who no longer require it, minimizing the risk of unauthorized access.
Physical Security: Our commitment to security extends beyond digital safeguards. We have robust physical security policies in place to protect our facilities, assets, and sensitive information. Access to our premises is restricted to authorized personnel through access control systems. We employ surveillance cameras, security personnel, and alarm systems to maintain a safe and secure physical environment.
Business Continuity and Disaster Recovery: Our corporate policies include measures to ensure business continuity in the face of unforeseen events or disasters. We have implemented comprehensive plans and procedures to mitigate risks, quickly recover from disruptions, and minimize downtime. Regular testing and review of these plans ensure their effectiveness and relevance to evolving threats and circumstances.
Compliance and Governance: We adhere to relevant laws, regulations, and industry standards to maintain a culture of compliance and governance. Our policies address areas such as data protection, privacy, intellectual property rights, anti-corruption, and ethical conduct. We promote a culture of ethical behavior, ensuring that all employees understand and follow our policies and guidelines.
Employee Awareness and Training: We recognize that our employees play a critical role in maintaining a secure environment. We provide comprehensive security awareness and training programs to educate employees on best practices, emerging threats, and their roles and responsibilities in protecting information assets. Regular training sessions and awareness campaigns foster a security-conscious culture.
Conclusion: At Our Value, security is a fundamental pillar of our corporate policies. We are committed to implementing stringent measures to protect sensitive information, mitigate risks, and ensure the trust and confidence of our stakeholders. Through robust data protection, information security practices, access controls, physical security, business continuity planning, and compliance efforts, we maintain a secure environment that safeguards the interests of our organization and those we serve.
Delivery For Orders Over $100.00
Business Account Holders get free delivery in major Candian cities. Please review our detailed Shipping Policy for further information.
Terms & Conditions
Find out about the Terms & Conditions that apply to your Linen Plus business account and when you order online at linenplus.ca.
Linen Plus Supplier Diversity
Supplier diversity is not only a socially responsible practice but also a strategic business approach for Linen Plus. Embracing supplier diversity can lead to enhanced innovation, competitiveness, and reputation while fostering inclusivity and supporting underrepresented businesses. By diversifying your supplier network, you expand your business opportunities, tap into new markets, and build stronger relationships with stakeholders who value diversity and inclusion.
Linen Plus identifies a diverse supplier as one that has identified through certification or some other method that their business is at minimum 11% owned by an individual or individuals who belong to the classifications as follows: aboriginal, visible minority, women.
Corporate Sustainability: Planet, People, and Prosperity
In today's world, corporate sustainability has become a vital aspect of responsible business practices. It encompasses a holistic approach that considers the well-being of the planet, people, and prosperity. At Our Value, we are committed to integrating sustainability into every aspect of our operations, recognizing the interconnectedness of these three pillars and striving for a harmonious balance.
Protecting the planet is at the forefront of our sustainability efforts. We are dedicated to minimizing our environmental impact and promoting sustainable practices throughout our operations. Through initiatives such as reducing greenhouse gas emissions, conserving energy and water, implementing waste management strategies, and supporting renewable energy sources, we strive to mitigate our carbon footprint and preserve natural resources.
We invest in research and development to develop innovative and eco-friendly solutions that promote sustainability across industries. By incorporating sustainable materials, adopting circular economy principles, and encouraging responsible consumption and production, we contribute to a greener future and address pressing environmental challenges.
At Our Value, we recognize that our employees, stakeholders, and communities are fundamental to our success. We prioritize the well-being, health, and safety of our workforce, fostering a culture that promotes work-life balance, diversity, inclusion, and employee empowerment. We provide training and development opportunities, offer fair compensation and benefits, and ensure a safe and healthy work environment.
Furthermore, we actively engage with our stakeholders and communities, seeking to understand their needs and concerns. By actively supporting social initiatives, volunteering, and forging partnerships with local organizations, we contribute to the well-being and resilience of the communities in which we operate. Our aim is to create positive social impacts, address social inequalities, and improve the quality of life for individuals and communities.
Sustainability goes hand in hand with long-term prosperity. We believe that by integrating sustainable practices, we can drive business growth, resilience, and profitability. Through sustainable innovation and efficiency measures, we optimize resource utilization, reduce costs, and enhance operational effectiveness.
We also recognize that sustainable business practices go beyond short-term financial gains. By incorporating ethical and responsible business practices, we build trust with our customers, partners, and investors. We uphold strong corporate governance, transparency, and ethical standards, ensuring accountability and safeguarding our reputation.
In addition, we support economic prosperity by creating jobs, fostering economic development, and promoting sustainable supply chains. We work with suppliers who share our values and embrace sustainable practices, ensuring that our business activities have a positive ripple effect throughout the value chain.
At Our Value, corporate sustainability is an integral part of our identity and commitment to responsible business practices. By prioritizing the planet, people, and prosperity, we strive to make a positive impact on the environment, support the well-being of our employees and communities, and drive long-term economic prosperity. Through our sustainable actions and initiatives, we aim to build a brighter future for current and future generations, demonstrating that business success and sustainability can go hand in hand.