Corporate Profile
Linen Plus is Canada's premier national distributor of commercial linens, facility supplies, healthcare and industry apparel and a wide variety of related products. Linen Plus works directly with manufacturers, industry-leading suppliers and international supply chains. Our mandate is to offer our customers the largest selection of high quality linen and related products in Canada, while ensuring they receive the best value with every dollar spent. With our focus on providing the highest level of customer service in the industry and our best in class full-service eCommerce site Linen Plus has become one of the fastest growing businesses in Canada.
Your Satisfaction Guaranteed
At Linen Plus, we believe that the customer is always right. If there’s something you’re not satisfied with or you have questions or concerns, send us a message through our contact page so we can help you out.
Our Values
We Help Businesses and People SucceedIntegrity
We say what we do and do what we say. We always tell the whole truth and deliver on commitments.Accountability
We take responsibility for our actions and the actions of our teams. We accept responsibility for delivering results.Innovation
We embrace the need for continuous improvement and never get too comfortable with the status quo.Teamwork
We subordinate our personal needs or agendas for the greater benefit of our team.Respect
We treat others the way we want to be treated.Vision
Our customers are the focus of everything we do.Our Story
It all started with one man, one phone, and one computer.
Having been born and raised in a country that is one of the largest manufacturers of textiles in the world, this man who is now a co-founder of Linen Plus realized that there was a problem with the way the Canadian linen industry works.
“Why is it so complicated?”
He noticed that there are too many hands in the pot when it comes to bed and bath products and Canadian hotel supply. First there’s the manufacturer, then there’s the buying house, then there’s the distributor, and then, finally, we arrive at the end user.
The problem?
Middlemen mean higher prices for the end buyer.
He also noticed another problem with the Canadian guest supply industry:
All the linen suppliers in Canada seem to only care about the biggest buyers…
Which happens to only be the top 5% of hospitality businesses in Canada.
What about the other 95%?
No one seemed to care about the small and medium sized businesses – the salons and spas, the bed and breakfasts, the motels and small hotel chains, the fitness clubs, the yoga studios, the healthcare institutions, and even restaurants. The industry was lacking the infrastructure needed to serve these businesses adequately…
Until now.
Our mission at Linen Plus is to fill that gap, providing the convenience of online ordering, customization for repeat orders, fast and free* shipping, with high quality products manufactured in facilities we know personally – cutting out the middlemen and passing the savings on to you.
Corporate Policies
A Word About Security
At Linen Plus, we are committed to the privacy and security of your personal and corporate information. Please review our detailed Privacy statement for further information.
Security Issues
Linen Plus guarantees anonymity and offers rewards for information that identifies individuals committing theft, fraud or wrongdoing within the Grand & Toy organization. If you have any information or concerns regarding dishonest or unethical behaviour, please call 1.855.469.5353 or e-mail loss[email protected]
Delivery For Orders Over $179.00 – What You Need, When You Need It.
Business Account Holders get free delivery in major Candian cities. Please review our detailed Shipping Policy for further information.
Terms & Conditions
Find out about the Terms & Conditions that apply to your Linen Plus business account and when you order online at linenplus.ca.
Linen Plus Supplier Diversity
Supplier diversity creates a competitive advantage for Linen Plus and we are committed to ensuring that it is an integral part of our strategic sourcing and procurement process by providing the opportunity to compete on an equal basis with all other bidders. We believe that the success of our organization and the community depends on our ability to work proactively with diverse suppliers in order to provide unique insights into emerging markets, enhance our supply-chain, build a loyal customer base, and create wealth in the communities where we do business.
Linen Plus identifies a diverse supplier as one that has identified through certification or some other method that their business is at minimum 51% owned by an individual or individuals who belong to the classifications as follows: aboriginal, visible minority, women.
We also expect our primary suppliers to provide information on their supplier diversity program, and where feasible will introduce relevant aboriginal, minority and women owned businesses so that these primary suppliers can provide a potential opportunity through Linen Plus , as well as to their client base. Linen Plus is building an environment of inclusion, opportunity, innovation and economic growth. We are committed to strengthening the diverse business community economically, which in turn, contributes to the overall economic growth and expansion in our Canadian market.
Sustainability
2023 Commitment
We believe that sustainability plays an essential role in the success of our company, our industry and our communities, now and for future generations.
We use the "triple bottom line" approach as the framework for our sustainability initiatives: Planet (environmental), People (social) and Prosperity (economic). While the environmental and social efforts help us lower emissions, capture our community impacts, and quantify many other metrics, they ultimately impact our company's success by creating greater business value..
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